The City of Edinburgh Council’s Strategy to deliver the vision for ICT & Digital services is:
to focus on understanding our customer needs in order to deliver outcomes that matter to them.
Our ICT&D Strategy is business driven and action orientated. The diagram below summarises our operating model to support the empowering of Edinburgh through the use of ICT and Digital.
By defining our approach on the benefit that different customers will gain, through the use of ICT and Digital, we will maximise the value that can be delivered by our reducing resources. This will help us to deliver a ‘One Council’ focus to designing and sourcing our ICT and Digital whilst allowing customer-driven delivery: what the Council needs to deliver the service where the customer needs it.