The principles for ICT and Digital Development

The approach the Council will take to the designing, sourcing and delivery of ICT and Digital is defined in 19 key principles.

Above these sits a single guiding principle:

the use of ICT and Digital by the Council must add value to the customer; whether a citizen, a business, a partner organisation or other service within the Council.

Principle 1 – Ease of use

The design and implementation of ICT and Digital architecture will focus on ease of use to ensure that services are accessible to all.

Principle 2 - Alignment of ICT to business

The ICT and Digital architecture will be aligned with the City of Edinburgh Council’s business vision, objectives, Capital Coalition Commitments and strategies and will support the business operations.

Principle 3 - Single point of view

The ICT and Digital architecture will enable solutions that provide a consistent, integrated view of citizens, properties or businesses, regardless of access point.

Principle 4 - Multi- Channel Customer Service

Citizens will be able to access services through their choice of channel and have a consistent user experience across all channels.

Principle 5 - Reuse, then buy and only build as a last resort

ICT assets will be reused when possible, then purchased where available, and only built as a last resort.

Principle 6 - Technology and vendor-independence

The ICT architecture will be designed to reduce the impact of technology changes on the business, as well as being resilient to change.

Principle 7 - Innovative and agile

The ICT architecture will incorporate flexibility to support changing business needs and enable evolution of the architecture and the solutions built on it. ICT will also adapt to changing business requirements and developments in this fast moving market place. The ICT architecture will readily support incorporation of new technologies to allow innovation in the way we use technology in order to benefit customers.

Principle 8 - Strategic use of relationships (Working with Partners and businesses)

The ICT architecture will leverage strategic relationships with other businesses and vendors to facilitate building and evolution of the IT architecture.

Principle 9 - Integrated solutions

ICT architecture will support the delivery of business solutions composed of integrated application and infrastructure components to provide a consistent user experience.

Principle 10 - Interoperability

Software and hardware should conform to defined standards that promote interoperability for data, applications and technology.

Principle 11 - Scalability

Technology should be scalable in order to provide the ability to respond to user needs. For example, increase in user numbers or requirement to handle more data.

Principle 12 - On demand

Business processes must be integrated end to end with key partners, suppliers, and customers. The City of Edinburgh Council must be able to rapidly respond to any customer demand or market opportunity.

Principle 13 – Leverage industry knowledge

The ICT architecture will leverage industry best practices.

Principles 14 - Open standards

The ICT architecture will use open industry standards wherever practical.

Principles 15 - Governance

Compliance to and evolution of the architecture will be managed through controlled governance processes.

Principle 16 - Data Protection

All components of the computing environment must maintain confidentiality and integrity of the information that is used to conduct business, with decisions based on data classification.

Principle 17 - Cost performance

The ICT architecture will be managed to ensure the cost effectiveness of the information and technology environment to ensure it provides value for money.

Principle 18 - Managed Risk

Risk and security controls should be balanced according to business objectives – security controls should be proportionate to risk. In addition, security should be user transparent and not cause users undue extra effort.

Principle 19 - Consumer of Shared Services

Our ICT service does not aim to provide services to other organisations, but may consume Shared Services from other local authorities providing it is the appropriate solution for Edinburgh.