For each customers group, storyboards will be developed to outline what customers can expect as a result of each wave of ICT and Digital developments.

  • Citizens
  • Partners
  • Businesses
  • Learners
  • Visitors
  • Elected Members
  • Workforce
  • Services
  • Management

For each customer group we will also dedicate time to improve our understanding and segment the wide customer range into specific groups of interest. This will help to improve our understanding of how best to achieve the right balance to meet their needs at a cost that is sustainable.

Empowering Citizens